Return Policy
At KUCXE, we strive to ensure that you are satisfied with your purchase. If you need to return an item, please review our return policy below:
1. Return Request Timeframe
You may request a return within 30 days from the date you receive your order.
2. Return Shipping Costs
The cost of return shipping is the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
3. Return Address
To obtain the return address nearest to you, please contact our customer service team. We will provide you with the appropriate return location based on your address.
4. Return Conditions
To be eligible for a return, the item must be:
- Unworn, unused, and in the same condition as when you received it
- Returned in its original packaging with all tags and labels attached
5. Non-Returnable Items
Please note that the following items are non-returnable:
- Custom-made products
- Promotional or sale items
- Free gifts or items included as part of a promotion
- Used or damaged products caused by misuse or improper handling
6. Return Process
To initiate a return:
- Contact our customer service team to request a return authorization.
- Pack the item securely, including the original packaging and any included accessories.
- Ship the item to the return address provided by our customer service team.
7. Important Notice
If you encounter any fraudulent or criminal behavior, please be aware that we will take legal action in accordance with the law.
Thank you for shopping with KUCXE. We appreciate your understanding and cooperation.
Contact Us
For any questions or assistance with returns, please contact our customer service team at [email protected] or phone at (+1)6098086087.